Privacy Policy

At M/S Grid Velocity, your privacy matters. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or engage with our services.

We've kept this clear and straightforward because transparency and trust are important to how we work.

Who We Are

M/S Grid Velocity
Offices in Pakistan and the Middle East
Website: www.gridvelocity.com
Email: [email protected]

M/S Grid Velocity is a production, design, web, and digital studio providing services including video production, photography, creative design, website design and development, digital content, AI-assisted production, and performance marketing.

What This Policy Covers

This Privacy Policy applies to:

• Visitors to our website
• People who submit enquiries through our website or contact forms
• Clients using our services
• Prospective clients and business partners
• Job applicants, freelancers, contractors, and collaborators
• Data shared with us by third parties with your consent

Personal Information We Collect

We may collect and process the following types of personal information:

• Name
• Email address
• Phone number
• Company name
• Project details or enquiry information
• Billing or invoicing details
• Information shared through forms, emails, calls, or meetings
• Any other information you voluntarily provide

We may also collect basic technical information when you visit our website, including:

• IP address
• Browser type
• Device information
• Pages visited
• Website usage data
• Approximate location
• Interaction with website content

How We Use Your Information

We use your personal information to:

• Respond to enquiries and project requests
• Prepare proposals, quotations, and invoices
• Deliver our services and manage client relationships
• Communicate regarding ongoing or potential projects
• Improve our website, services, and customer experience
• Send relevant updates, content, or marketing communication where appropriate
• Maintain internal records and comply with legal, tax, or regulatory obligations

You may opt out of marketing communications at any time.

Website Visitors & Analytics

When you visit www.gridvelocity.com, we may use third-party tools to understand how people interact with our website, improve performance, and support marketing activity.

These may include:

• Google Analytics 4 — collects website usage and performance data
• Google Ads — supports advertising, remarketing, and campaign measurement where enabled
• Meta Pixel — supports advertising and retargeting on Facebook and Instagram where enabled
• LinkedIn Insight Tag — supports analytics, advertising, and retargeting on LinkedIn where enabled
• Microsoft Clarity / Hotjar — helps us understand user behaviour through heatmaps, session insights, and website performance data where enabled
• YouTube / Vimeo — embedded videos may allow these platforms to collect data about your interaction
• Cookie consent tools — manage user cookie preferences where enabled
• Email marketing or CRM tools — manage communications where users subscribe, enquire, or opt in

We do not attempt to personally identify website visitors unless they voluntarily provide their information.

If we request personally identifiable information, we will make it clear what we are collecting and why.

Personal Data via Third-Party Services

We may use trusted third-party platforms for:

• Website analytics
• Advertising and retargeting
• Email communication
• CRM and lead management
• Payment, accounting, or invoicing
• Hosting and website performance
• Project management and collaboration

Where personal data is shared with such providers, it is used only for the relevant business purpose and is not sold by M/S Grid Velocity.

People Who Use Our Services

If you are a client or service user, we collect the information necessary to deliver the agreed service. This may include contact information, project details, brand assets, production documents, creative material, website access details, billing information, and communication records.

We may also contact you for feedback, approvals, revisions, or future project opportunities.

Job Applicants, Freelancers & Contractors

If you apply for a role, collaborate with us, or work with us as a freelancer or contractor, we may collect information such as your name, contact details, portfolio, CV, payment details, work history, and any information required for engagement or compliance.

This information is used only for recruitment, project engagement, payment, and administrative purposes.

Legal Basis for Processing

We process personal information on the basis of:

• Legitimate business interest — to respond to enquiries, improve our services, market our work, and manage business relationships
• Contractual necessity — to deliver services, manage projects, issue invoices, and fulfil agreements
• Consent — where you actively opt in to marketing, cookies, or specific communication
• Legal obligation — where we are required to retain or share information under applicable law

Your Rights

Depending on applicable laws, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information where legally possible
• Withdraw consent where processing is based on consent
• Object to certain processing activities
• Request that we limit or restrict processing

To exercise these rights, please contact us at [email protected].

Data Transfers

As M/S Grid Velocity operates across Pakistan and the Middle East, your information may be processed or accessed from these regions.

Some of our third-party tools and service providers may also process data outside your country of residence. Where this happens, we take reasonable steps to ensure your information remains protected and is handled in accordance with appropriate privacy and security standards.

How We Protect Your Data

We take reasonable technical and organizational steps to protect your information, including:

• Secure website connections where applicable
• Restricted access to internal files and systems
• Use of trusted third-party platforms
• Internal access controls
• Reasonable data retention practices
• Secure handling of client files, project data, and confidential material

However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary for the purpose it was collected, including project delivery, legal compliance, accounting, dispute resolution, and legitimate business records.

For production and project data, specific retention terms may be separately agreed in quotations, contracts, or project terms.

Confidentiality

We respect the confidentiality of client information, brand assets, scripts, campaign material, production files, website credentials, and business documents shared with us.

We only use such information for the purpose of delivering agreed services unless otherwise authorized.

Links to Other Websites

Our website may contain links to external websites, platforms, or embedded content. This Privacy Policy does not apply to those third-party websites. We recommend reviewing their privacy policies separately.

Complaints or Concerns

If you have any questions or concerns about how we handle your personal information, please contact us first so we can resolve the matter.

Email: [email protected]

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, or legal requirements.

Any updates will be posted on this page with a revised "Last Updated" date.

Contact Us

M/S Grid Velocity
Offices in Pakistan and the Middle East
Website: www.gridvelocity.com
Email: [email protected]